The PC Operator Console software – of the Voice of O365 – is designed to be an attendant console solution for Lync 2013 and Skype for Business which streamlines communication effectively.
The solution talks with your existing Skype for Business client and your Microsoft Exchange Server calendars and contacts. By combining all of your company’s status information into a single source, the attendants | operators can make split second call decisions.
The PC Operator Console offers full call control function, such as transfer, supervised transfer, conference, join, parking, hold, resume, call, redirect, voicemail and mobile transfer, and more. A unique feature that leverages the power of the Skype for Business is Park For. Park For allows the user to park a call for someone, and have that person’s Skype for Business (Lync) client automatically notify them of the call, removing the need for a page, or second call.
- Support for 11 languages: NL, D, GB, FR, I, etc.
- Complete overview of all users.
- Answer call, park and /or place on hold.
- Transfer internal or external calls blind or supervised.
- Drag & Drop, double click, right mouse click & key board actions.
- Use Active Directory, personal of shared address book.
Note: the PC Operator software is a solution of Bridge Communications. Bridge Communications, headquartered in Fargo, North Dakota (USA) was founded in 2006. Initially as a hardware vendor, specializing in servers, SANs, networking and telecommunications. In 2007 they were looking for an attendant | operator console application that would meet their needs – with no success – and decided to develop their our own! Bridge Communications has developed since then an Operator Console for Cisco and Microsoft. These software applications are sold via a worldwide network of Unified Communications cloud service providers and are used, all over the globe, by some of the largest corporations.