ComputerTalk Inc., founded in 1987, is headquartered in Richmond Hill (Toronto), Canada. ComputerTalk is a global provider of enterprise-class contact center products, cloud hosting services and advanced IVR applications. They are Microsoft Online Service Advisors with Gold Application Development and Gold Communications competencies.
ComputerTalk specializes in ‘native’ (UCMA–API based) services for Lync | Skype for Business Enterprise Voice, social media contact center, Interactive Voice Response and IP contact center hosting.
ComputerTalk’s solutions improve contact center productivity and integrate the contact center with the rest of the organization so companies can truly leverage their knowledge workers. The contact center solution ice is powered by an application designer tool. This tool allows organizations to build custom applications that transform the way they interact with customers.
ComputerTalk’s ice is a Lync |SfB qualified, all-in-one, true social media contact center application that runs as a native part of the Lync |SfB topology. ice is a business productivity suite, composed of applications that work together with Lync to provide a seamless communication experience. It enables organizations to bring Lync | SfB unified communications to their contact centers, and to extend the power of contact center applications to the rest of the enterprise.